Website Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chefly relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Chefly’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Willa Ltd, 17 Bessemer Park, 250 Milkwood Rd, London, SE24 0HG. Our company registration number is 14458960. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, contact information including email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys and/or offers.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites or social media sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of: a user with a user account at Cheflys, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the Chefly service. Unless otherwise stated, only one discount code may be applied per order, and each code may only be used once, for subscriptions. They may not be copied, reproduced, distributed or published either directly or indirectly in any form. We reserve the right to terminate or modify discounts at anytime without prior notice and at our sole discretion. We may require you to complete checkout at Chefly to redeem any offer.
In the instance of friend referral discount codes, we encourage our customers to share their referral link with as many friends as possible. These codes may only be used once, and only one discount can be applied per order. Referral codes cannot be applied towards a trial box order. Orders placed using referral discount codes cannot be cancelled or refunded. They may, however, be postponed or delayed on Chefly’s discretion.
Unless otherwise stated, all food or prizes given away as part of a competition or prize draw must be claimed by the winning party within three months of initial notification via email. Prizes are not transferable or redeemable for cash and we reserve the right to withdraw a prize if we suspect abuse or violation of the competition rules, which will be viewable on our site at the time of the competition.
Trial Offers are one-time only for new customers and are limited to one per household. They are not available to previously registered users (defined above).
Our introductory discount is limited to a single use per person.
Pausing or cancellation of your order or subscription must take place before payments are taken which are 5 days before your next chosen delivery date.
Changes to your meal selections can be made prior to the deadlines for each delivery day. For Wednesday deliveries - this must be arranged before 3pm on Fridays. Any changes after this time may not be accepted. Any changes not made before this time will have already been produced and may not be able to be cancelled.
The purchase of Chefly products a recurring periodic charge as agreed to by you when you sign up for such auto-replacing products. The price of your trial offer may be different to your recurring subscription charges. Your subscription will automatically renew weekly and your credit card will automatically be charged the full subscription price of your order according to the frequency of delivery (excluding any discounts or promotional offers), until you cancel or pause your subscription.

Privacy

Willa Ltd (we) are committed to protecting and respecting your privacy.

This privacy policy sets out how we use and protect any information that you give when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2023.

What we collect

We may collect the following information:

Information that you provide by filling in forms on our site www.eatchefly.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

What we do with the information we gather

Information you enter into our registration forms may be collected and stored by us so that we may contact you in relation to the nature of your attempted transaction, even if you don't confirm the transaction. We may also send operational emails to enquire as to why the purchase was not completed, which you can opt-out of any time.

We share your information with third parties and partners for the following purposes:

Administering certain aspects of our service and providing you with the products ordered via our website, such as the delivery of your orders, taking payments, managing payment disputes and gathering feedback via a review site to assess your experience of our products and Services
Where we are required to disclose information by law.
Where we have your permission, such as to display your feedback and/or photos.
We may use your data to show you relevant offers and promotions on third party sites.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You can opt-out of this at any time.

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service when you choose to do so.
To notify you about changes to our service.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. Why? Because we want to build something you love, and we thrive on your opinions and feedback. We may contact you by email, phone or mail, and use the information to customise the website, our products and services according to your interests.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Why do we use cookies?

We’re an online-only brand and our website is the only place you can order our food. To fulfil our promise of delivering exceptional quality and service we use Cookies. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. To summarise they enable us:

To build your box/order and take you to checkout.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site
To estimate our audience size and usage pattern.

What types of cookies do we use?

We use Necessary, Preferences, Statistics & Marketing cookies to track what you’re doing on the site in order to help us improve it and fulfil our promise of delivering exceptional quality and give you a better browsing experience in the future. You can read more about what each of these cookies does below:

Necessary cookies: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preferences cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region you are in.

Statistic cookies: Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Pixels: Pixel-based tracking is the process of tracking a visit or event on a web page, ad impressions on social, the opening of an email to help understand user behaviour.

How can I manage my cookie preferences?

At Chefly we’ll always ask for your consent to accept cookies before continuing onto our website, and you can also access, change, delete and limit your browser setting to decline cookies if you prefer. Please keep in mind this will prevent you from taking full advantage of the website. You can find how to manage your cookies for the following browsers below:

How can I manage my Google Analytics site tracking preferences?

You can learn more about Google Analytics and how your data is safeguarded here. You can also opt-out of all Google Analytics site tracking, including any other sites that use Google Analytics here.

Links to other websites and social media sites

Our website may contain links to other websites or social media sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at food@eatchefly.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Willa Ltd, 17 Bessemer Park, 250 Milkwood Rd, London, SE24 0HG

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Promotional Offers

All Offers

Chefly reserves the right to modify, replace, or cancel offer(s) at any time.
Introductory offers are for new customers only.
Offers do not apply to prior purchases and cannot be retrospectively applied.
Promotion cannot be combined with any other offer.
Offer not redeemable for cash or cash equivalents.
Discount, promo or coupon codes must be applied at checkout to be valid.
Offers are not transferable
Only valid for mainland UK residents aged 18 and older

Email, SMS and direct mailing offers

These promotions are solely for the use of those addressed. To be eligible for these promotions, you must have been sent directly a message by Chefly advertising the offer or promotion.

£30 off first 3 boxes

Offer is based on £10 off per delivery. £30 off discount will be applied as a £10 savings over a 3 order period.

£60 off first 6 boxes

Offer is based on £10 off per delivery. £60 off discount will be applied as a £10 savings over a 6 order period.